"Disappointing Customer Service for a Luxury Brand Immediately after accidentally placing an order for one item, I contacted Victoria Beckham Beauty to request cancellation. Despite acting promptly, my request was refused and the order was dispatched. I explained that returning it from my location would be complicated and cost more than the product itself. Instead of offering a practical solution, they suggested I pay shipping upfront for another order and potentially receive a refund if eligible. How generous! My original intended purchase would already have qualified for free shipping, making this offer meaningless. Luxury is about more than premium prices and beautiful packaging; it is also about customer care. I had planned to purchase more products, but this experience has changed my perception of the brand completely. They may have kept the payment, but they have lost a potential repeat customer. Beautiful marketing cannot compensate for disappointing service."
Description
A crystal-infused, fine pressed, shimmer eyeshadow that delivers ethereal shine and luscious colour
Lustrous Lids: Creamy, buildable application for a shimmering wash of pigment that demands attention.
Opulent Shades: Gilded finish infused with real crystals — Victoria surrounds herself with them — each colour boasts real crystal extracts to bring fresh energy to your look.
Renewed Radiance: Skin-loving ingredients boost moisture, minimize redness, and revitalize energy.
How To + Styling
Clean Ingredients
Overall rating: 4.4932704 / 5 from 4235 reviews.
AI Generated Review Summary
Lid Lustre is a crystal-infused shimmer eyeshadow praised for its ethereal shine, luscious color, and luxurious texture. Customers love its long-lasting wear, beautiful shades, and high-quality packaging. The product's pigmentation and smooth application are also highly appreciated.
Summary topics
- Long-lasting Wear (6%): It was reported by customers that the Lid Lustre is loved for its beauty and long-lasting wear.
- Product Quality (6%): It was noted by customers that the quality of the product is excellent, with many describing it as amazing, exceptional, and high quality.
- Product Texture (6%): Customers appreciated the beautiful and gorgeous texture of the product, which was mentioned multiple times in the reviews.
- Eyeshadow Shades (5%): It was reported by customers that the shade of this product is beautiful and gorgeous, making their eyes pop.
- Packaging Quality (9%): Customers appreciated the packaging, with many describing it as beautiful, fantastic, and high quality.
Review topics: ["looks","quality","finish","problem","delivery","value","packaging","feels","texture","shade","coverage","colour","results","skin","beauty","eyeshadow","light","build","appearance","sparkle","versatility","performance","christmas","lid","shadow","pigment","buy","eyes","application","shimmer"].
Review highlights
- "It is easy to apply, beautifully packaged and is a rich and robust texture and colour." —
- "I love my new Lid Lustre and Baby Blade products - Great quality and beautiful packaging from VBB." —
- "High quality product , perfect sparkle and color!" —
Reviews
The one you need
"Perfect one and done eyeshadow. Sheer it out for everyday, add a little more for shimmery smokey glamour. Didn’t fall out on my cheeks and applied easily."
Stunning eyeshadow
"One of my favorite products that I've received. I'm a big collector of green little eyeshadow pots. It has superb formula and it lasts for a long time. It's not grainy at all."
Damaged pencil
"I ordered several eye pencils and eyeshadows as a birthday gift for my sister and was terribly embarrassed when one of the pencils arrived damaged or maybe even used I couldn't tell I expected better quality control. I spent over $300 for these gifts."
Velvet shine
"The blue eyeshadow as well as the Velvet are my absolute favourites. This is so easy to apply. And stays on all day/night. I love. And captures the zeitgeist of glitter sparkles currently for makeup. Well done TeamVB💙"
Elegant & Fun!
"These lid lusters are gorgeous! Colors are elegant & beautiful & the crushed gem glitters perfectly without being too much!"
So beautiful!!! I need every
"So beautiful!!! I need every color now!"
Ottimo
"Bellissimo colore e tenuta impeccabile"
Beautiful eye shaddow
"Goes on like a dream and can be used from day to night . I have a few of these and a little goes a long way!"
Super
"Bellissimo ombretto servizio 10"
Q&A
Overall rating: 4.4932704 / 5 from 4235 reviews.
AI Generated Review Summary
Lid Lustre is a crystal-infused shimmer eyeshadow praised for its ethereal shine, luscious color, and luxurious texture. Customers love its long-lasting wear, beautiful shades, and high-quality packaging. The product's pigmentation and smooth application are also highly appreciated.
Summary topics
- Long-lasting Wear (6%): It was reported by customers that the Lid Lustre is loved for its beauty and long-lasting wear.
- Product Quality (6%): It was noted by customers that the quality of the product is excellent, with many describing it as amazing, exceptional, and high quality.
- Product Texture (6%): Customers appreciated the beautiful and gorgeous texture of the product, which was mentioned multiple times in the reviews.
- Eyeshadow Shades (5%): It was reported by customers that the shade of this product is beautiful and gorgeous, making their eyes pop.
- Packaging Quality (9%): Customers appreciated the packaging, with many describing it as beautiful, fantastic, and high quality.
Review topics: ["looks","quality","finish","problem","delivery","value","packaging","feels","texture","shade","coverage","colour","results","skin","beauty","eyeshadow","light","build","appearance","sparkle","versatility","performance","christmas","lid","shadow","pigment","buy","eyes","application","shimmer"].
Review highlights
- "It is easy to apply, beautifully packaged and is a rich and robust texture and colour." —
- "I love my new Lid Lustre and Baby Blade products - Great quality and beautiful packaging from VBB." —
- "High quality product , perfect sparkle and color!" —
Reviews
"Disappointing Customer Service for a Luxury Brand Immediately after accidentally placing an order for one item, I contacted Victoria Beckham Beauty to request cancellation. Despite acting promptly, my request was refused and the order was dispatched. I explained that returning it from my location would be complicated and cost more than the product itself. Instead of offering a practical solution, they suggested I pay shipping upfront for another order and potentially receive a refund if eligible. How generous! My original intended purchase would already have qualified for free shipping, making this offer meaningless. Luxury is about more than premium prices and beautiful packaging; it is also about customer care. I had planned to purchase more products, but this experience has changed my perception of the brand completely. They may have kept the payment, but they have lost a potential repeat customer. Beautiful marketing cannot compensate for disappointing service."
The one you need
"Perfect one and done eyeshadow. Sheer it out for everyday, add a little more for shimmery smokey glamour. Didn’t fall out on my cheeks and applied easily."
Stunning eyeshadow
"One of my favorite products that I've received. I'm a big collector of green little eyeshadow pots. It has superb formula and it lasts for a long time. It's not grainy at all."
Damaged pencil
"I ordered several eye pencils and eyeshadows as a birthday gift for my sister and was terribly embarrassed when one of the pencils arrived damaged or maybe even used I couldn't tell I expected better quality control. I spent over $300 for these gifts."
Velvet shine
"The blue eyeshadow as well as the Velvet are my absolute favourites. This is so easy to apply. And stays on all day/night. I love. And captures the zeitgeist of glitter sparkles currently for makeup. Well done TeamVB💙"
Elegant & Fun!
"These lid lusters are gorgeous! Colors are elegant & beautiful & the crushed gem glitters perfectly without being too much!"
So beautiful!!! I need every
"So beautiful!!! I need every color now!"
Ottimo
"Bellissimo colore e tenuta impeccabile"
Beautiful eye shaddow
"Goes on like a dream and can be used from day to night . I have a few of these and a little goes a long way!"
Super
"Bellissimo ombretto servizio 10"
Q&A
Overall rating: 4.4932704 / 5 from 4235 reviews.
AI Generated Review Summary
Lid Lustre is a crystal-infused shimmer eyeshadow praised for its ethereal shine, luscious color, and luxurious texture. Customers love its long-lasting wear, beautiful shades, and high-quality packaging. The product's pigmentation and smooth application are also highly appreciated.
Summary topics
- Long-lasting Wear (6%): It was reported by customers that the Lid Lustre is loved for its beauty and long-lasting wear.
- Product Quality (6%): It was noted by customers that the quality of the product is excellent, with many describing it as amazing, exceptional, and high quality.
- Product Texture (6%): Customers appreciated the beautiful and gorgeous texture of the product, which was mentioned multiple times in the reviews.
- Eyeshadow Shades (5%): It was reported by customers that the shade of this product is beautiful and gorgeous, making their eyes pop.
- Packaging Quality (9%): Customers appreciated the packaging, with many describing it as beautiful, fantastic, and high quality.
Review topics: ["looks","quality","finish","problem","delivery","value","packaging","feels","texture","shade","coverage","colour","results","skin","beauty","eyeshadow","light","build","appearance","sparkle","versatility","performance","christmas","lid","shadow","pigment","buy","eyes","application","shimmer"].
Review highlights
- "It is easy to apply, beautifully packaged and is a rich and robust texture and colour." —
- "I love my new Lid Lustre and Baby Blade products - Great quality and beautiful packaging from VBB." —
- "High quality product , perfect sparkle and color!" —
Reviews
"Disappointing Customer Service for a Luxury Brand Immediately after accidentally placing an order for one item, I contacted Victoria Beckham Beauty to request cancellation. Despite acting promptly, my request was refused and the order was dispatched. I explained that returning it from my location would be complicated and cost more than the product itself. Instead of offering a practical solution, they suggested I pay shipping upfront for another order and potentially receive a refund if eligible. How generous! My original intended purchase would already have qualified for free shipping, making this offer meaningless. Luxury is about more than premium prices and beautiful packaging; it is also about customer care. I had planned to purchase more products, but this experience has changed my perception of the brand completely. They may have kept the payment, but they have lost a potential repeat customer. Beautiful marketing cannot compensate for disappointing service."
The one you need
"Perfect one and done eyeshadow. Sheer it out for everyday, add a little more for shimmery smokey glamour. Didn’t fall out on my cheeks and applied easily."
Stunning eyeshadow
"One of my favorite products that I've received. I'm a big collector of green little eyeshadow pots. It has superb formula and it lasts for a long time. It's not grainy at all."
Damaged pencil
"I ordered several eye pencils and eyeshadows as a birthday gift for my sister and was terribly embarrassed when one of the pencils arrived damaged or maybe even used I couldn't tell I expected better quality control. I spent over $300 for these gifts."
Velvet shine
"The blue eyeshadow as well as the Velvet are my absolute favourites. This is so easy to apply. And stays on all day/night. I love. And captures the zeitgeist of glitter sparkles currently for makeup. Well done TeamVB💙"
Elegant & Fun!
"These lid lusters are gorgeous! Colors are elegant & beautiful & the crushed gem glitters perfectly without being too much!"
So beautiful!!! I need every
"So beautiful!!! I need every color now!"
Ottimo
"Bellissimo colore e tenuta impeccabile"
Beautiful eye shaddow
"Goes on like a dream and can be used from day to night . I have a few of these and a little goes a long way!"
Super
"Bellissimo ombretto servizio 10"